**12- Month Limited Repair Warranty**
Custom Coat Epoxy LLC provides a 12-month limited repair warranty against defects in products and installation errors caused by incorrect product mixing or improper preparation of the concrete substrate. This warranty does not cover normal wear and tear of the floor, or issues related to moisture and concrete slabs, including hydrostatic pressure, relative humidity (RH) of the concrete slab exceeding 90% (ASTM F2170), or moisture vapor transmission levels exceeding 8 lbs. Custom Coat Epoxy LLC is not responsible for determining if moisture transmission exists within the concrete substrate. Cosmetic defects resulting from any of these factors are also not covered.
**Exclusions:** This limited repair warranty does not apply to, and Custom Coat Epoxy LLC will not be responsible for, normal wear and tear, or any damage to floor coatings caused by improper repairs made or attempted by anyone other than Custom Coat Epoxy LLC. Additionally, this warranty does not cover staining from incidental spills of oil, transmission fluid, radiator fluid, gasoline, and diesel that are not promptly wiped up (within 25 minutes of a spill), extreme temperatures (over 250 degrees F), or staining or peeling caused by substrate cracking or defective substrate.
This warranty applies only to the material at its original place of installation. In the event that a repair is needed, replacement is limited to the original cost of materials or replacement, at the discretion of Custom Coat Epoxy LLC (excluding shipping, taxes, and/or tariffs). Custom Coat Epoxy LLC’s sole responsibility under this warranty shall be the cost of replacement materials to fix or repair the failed areas only. The installer will make their best effort to repair any issues in a timely manner.
All surfaces can be slippery when wet with any fluid. In no event shall Custom Coat Epoxy LLC be responsible for injuries incurred by slip-and-fall situations. While slip-resistant additives such as aluminum oxide can be added to help with slipperiness, there is no guarantee that someone will not slip and fall once the surface is coated. Custom Coat Epoxy LLC assumes no responsibility for slip-fall accidents.
This limited warranty is non-transferable and applies only to the property owner at the time of contracting. Warranty repairs do not extend the original warranty period for the installation or any specific component or part thereof.